Information collection and use
What information will we collect?
We will use this information in the
- To fulfill our agreement with you, including processing your flight, hotel and Umrah bookings and any other reservations, sending you your itinerary, or contacting you if there is a problem with your reservation.
- To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us.
- To answer any queries which you may send to us by e-mail.
- For direct marketing purposes, as set out in detail below.
We need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or Umrah on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
What will this information be used for?
- To conduct bookings, ticketing and payment transactions for the services available on the site.
- To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
- To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) website traffic analysis.
- To administer a contest, promotion, survey or other site features
- To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
- To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
Of course, you are solely responsible for maintaining the secrecy of your passwords,
and your site membership account information. Please be very careful,
responsible, and alert with this information, especially whenever you’re
Who do we share your information with?
- To our customer support offices in the network.,
- To trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
- To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
- To third party organizations involved in credit card authorization.
- If we have a duty to do so or if the law allows us to do so.
- To our employees and agents to do any of the above on our behalf, now or in the future.
choose not to provide certain personal information we request, you will still
be able to visit our site but you may be unable to access certain options or
Transfer of your personal information
Data Processing and Deletion Instructions