Booking related queries
- What is an e-ticket?
e-ticket is an electronic ticket that contains all the information shown on a
paper ticket (or itinerary) but is stored as an electronic record in the
airline's computer system. When the e-ticket has been issued, the passenger
needs to print out their ticket/itinerary with the booking reference shown. At
the departure airport, the passenger goes straight to the airline check-in
- How do I know that my booking is confirmed?
Your booking can only be confirmed
once your payment has been processed. We will send you a 'booking confirmation'
e-mail. This contains:
- Your booking reference number.
- Your flight details.
- Your e-ticket.
- Your invoice.
Please be informed that we reserve
the right to cancel the booking and refund the amount paid, and we reserve the
right to adjust prices and taxes before the ticket has been issued if this is
- Can I cancel or change my booking through Weekendz?
Weekendz currently does not accept
online cancellation or amendment requests. However, you can contact Weekendz
customer support team 24/7 to assist you with that. Please remember to check
the cancellation policy before making any changes to your reservation.
Non-refundable services and other special deals may have different cancellation
policies. Cancellation information can be found under booking details. Apart
from the cancellation charges levied by the airline, Weekendz charges a
cancellation/amendment fee of KW 2.5 per ticket.
- What is the difference between a direct flight, a nonstop
flight and a flight with a connection?
Many people think non-stop and
direct flights are interchangeable terms, but there are differences between the
A nonstop flight does as its name
suggests: flies from one airport to another without stopping.
A direct flight, on the other hand,
makes a ‘technical’ stop along the way at a mid-point airport. Passengers are
not allowed to disembark from the flight during these stops, which normally
lasts for 45min to 1 hour.
An itinerary with connecting
flights requires passengers to change planes at a mid-point airport, which may
be in a different terminal or on a different airline.
Do I have enough connection time between my flights?
The Minimum Connecting Time (MCT)
is the standard amount of time needed to make a connecting flight at a
particular airport. This standard is determined by the air traffic controller
and varies according to the airport and the airline. The connection times we
offer on our website are set according to these standards.
In the event that you miss your
connecting flight due to an earlier flight delay, it is the airline’s
responsibility to re-route you onto the next available flight. Should there not
be other flights available that day, the airline should offer you
accommodation. This is only valid if your journey and all transits were booked
on one ticket.
Can I book a flight with an outbound departure from another
country than the one I am presently situated in?
you can book tickets between any two cities across the globe.
Are my credit card details safe?
Weekendz uses a secure connection for
Your payment is processed directly
through our bank partner site which uses state-of-the-art secure server
We do not store your credit card
information in our database and we will never ask for your credit card secure
information through phone or e-mail.
Your personal data details are
encrypted and secure.
Can I make reservation for more than 9 passengers in the same
It is not possible to book for more
than 9 people at the same time. BUT you can make two separate reservations on
the website. Please bear in mind that we cannot guarantee that there will still
be seats available when you make the second reservation as you might have
grabbed the last seats with your first booking. If you need any further
assistance please call our customer support team.
Should I check-in online?
check-in allows you to save time at the airport by checking in via the
airline's website. Please note that online check-in is not supported by all
What do I do if my name is misspelled on the booking?
Most airlines allow for minor
corrections to misspelt names (e.g. Mohammed/Mohamad, Ali/Aly), but do not
allow name changes to the travelers originally booked. If there is a spelling
mistake, we can ask the airline for a name correction. The final approval comes
from the airline. Kindly make sure you always enter the correct name as
mentioned on your passport in order to avoid any inconvenience.
How do I transfer my booking?
do not allow you to transfer your airline tickets to another traveler, you must
cancel your original reservation and book a brand new ticket following the
airlines rules and regulations.
Do I need to give my middle name?
It is not a requirement to add
middle names when making a booking with us; most airlines will keep note of
your middle names in their system but it will not appear on your ticket. For
example, Mr Ahmed Ali Jabbar will appear as Jabbar/AhmedMr on your ticket.
Can I change the airline after booking?
Unfortunately, we cannot change
your booking to another airline due to airline restrictions. However, you can
cancel and rebook with your preferred airline. Normal airline cancellation
penalties of the original ticket will be applicable.
If you are booking a flight with a
low-cost airline (e.g. flynas, Fly Dubai, Air Arabia etc), changes can only be
done by contacting Weekendz customer support team 24/7.
However, if you are flying a
full-service airline (such as Emirates Airlines or Saudi Airlines), the ability
to change or cancel your airline ticket is dependent on the type of ticket you
Rebooked flights must be for the
same traveler and on the same airline as the original booking. Apart from the
amendment charges levied by the airline, Weekendz charges a cancellation fee of KW
2.5 per Ticket.
Additional charges on rebooked
flights shall be calculated as below:
Difference in airfare (if the cost
of your new flight exceeds your booking amount).
The total cost of your change will
depend on your airfare, your ticket details, and any applicable penalties or
Ticket change cost example.
What do I do if I miss my flight?
Unfortunately, if you missed your
flight there is no refund and you will have to book a new flight. Some
airlines, however, may permit you to pay the difference and be on standby for
the next available flight (with an applicable penalty fee). We suggest you
contact us as soon as you see a possibility of a delay on your way to the
airport to assist you with changes to your booking (a missed flight penalty fee
may be applicable).
How do I cancel my booking?
Unfortunately, most bookings are
non-refundable with low-cost airlines (such as flynas, Flydubai etc).
Cancellation can only be done by contacting us directly. Usually, the airlines
may provide a non-refundable, non-transferable credit shell for future use.
Fortunately, for most full-service
airlines (such as Emirates Airlines or Saudi Airlines) you can cancel flight
bookings with us according to the fare rules booked.
Please be aware that some fares are
non-refundable. Review your itinerary for fare rules, restrictions, and ticket
cancellation fees prior to booking. Airlines may permit cancellation 24 hours
prior to departure. Usually, airlines may charge an additional 'no show'
penalty if the booking is cancelled within 24 hours of the scheduled departure
time. Apart from the cancellation charges levied by the airline, Weekendz charges a
cancellation fee of KW 2.5 per ticket.
What do I do if my flight is rescheduled?
Occasionally, airlines can make
changes to their flight schedules to accommodate changes in equipment,
routeing, or capacity. Airlines may also make changes due to adverse weather,
mechanical or crew issues. We will notify you by email if your reservation is
impacted by a planned airline schedule change. However, sometimes we do not
receive advance notice, so we always encourage you to check your flight status
24 hours before departure. The airline will always offer a replacement flight
in case of a schedule change, but alternative flights are at the discretion of
the airline and vary based on the rules associated with the fare of your ticket
purchased. We will always work with the airline to find you an alternative
flight as close to your original schedule as possible or a refund as per your
What do I do if my flight is canceled by the airline?
If your flight was canceled by the aviation police out of your control, and the dates available to choose from the list of alternative flights with the same destination do not suit you and you do not want to book another appointment, we will contact the airline to request a refund of the flight costs. Which is subject to the approval of the competent authority.
Refund & Payments
How will I receive my refund?
All refunds are made back to the
same channel used during booking. For example, if you used your credit card, we
will make an appropriate charge reversal. If you used your debit card, we will
credit the money back to the debit card. Please remember that the cancellation
charges along with Weekendz fees, cashback, discounts availed shall be deducted
from the refund amount. The refund process will take 2 working days and the
amount will reflect in your account within 15-20 working days depending on the
Do I have to bring the credit or debit card I used to pay for
my flight to the airport?
It is not mandatory to carry the credit/debit card that was
used to make the payment at the time of the booking.
What is a service fee?
To help cover the cost of providing access to certain airlines,
we a service fee every time a reservation is confirmed.
Is the service fee refundable?
No, the service fee is not refundable.
Will I receive a receipt or invoice for payment?
Yes, Through your Email.
How is the service fee calculated?
The amount of this service fee varies based on a percentage
of the booking total. This is applicable on a per passenger basis.
Which airlines have this service fee?
is applicable to all the low-cost airlines such as flydubai, flynas, Air
Arabia, SpiceJet, and Pegasus.
What do I need for making an online payment?
All you need is a valid credit card.
Other service requests
What do I do if a booking fails?
unlikely event that a booking has failed, we shall call and assist you in
confirming the booking offline. Please avoid making more booking attempts, as
you may end up being charged twice. These are rare instances that happen when
there is a huge demand for a particular seat and the time taken by the gateway
exceeds the regular period. In such scenario, the seat may have been booked by
another passenger resulting in your failed booking.
How do I get in touch with the airline directly?
Please refer to this list of airlines and their contact
What is the baggage policy for my flight?
policies vary between airlines. Please check your itinerary when booking your
ticket where the allowances will be clearly mentioned. We will also offer the
option of purchasing additional baggage allowance for your trip.
How early should I be at the airport before my flight?
How early you need to check-in
varies by airline, departure airport and destination. However, the following
are general guidelines if you're checking-in baggage:
- International Flights: check-in at least 3 hours before
- European Flights: check-in at least 2 hours before departure.
- Domestic Flights (i.e. flights within the same country):
check-in at least 90 minutes before departure.
We recommend that you check-in
online where applicable to save yourself time.
You should aim to be in the
departure hall in good time for boarding which usually begins 60 minutes prior
to departure. Make sure you give yourself plenty of time to complete all
check-in formalities and security screening. Remember that airport security is
extremely thorough and this can cause delays in reaching your desired boarding
gate. Some airports are large enough where it takes anywhere between 15 - 20
minutes to reach the boarding gate.
How do I avoid airsickness and jetlag?
internationally causes jetlag because you're crossing three time zones. Some
precautions to take include:
- Drink plenty of water and no alcohol.
- Stick with a bland diet.
- Set your watch to your destination's time so,
when you arrive, you can get into a normal sleeping schedule as soon as
Can I bring pets onboard a flight?
are travelling with your pet, contact the airline to make a booking for them.
Your airline might require your pet to have the following:
- Collar with ID and license number.
- Recent certificate of good health (no older
than 30 days) from your veterinarian.
- Rabies vaccination certificate (if travelling
and number restrictions:
- Airlines limit the number and size of pets
allowed to travel in the cabin. You can usually carry-on small pets, provided
their carrier fits under the seat in front of you.
- Airlines restrict the number of animals
travelling in cargo, depending on the aircraft and the weather.
- Additional fees: Most airlines impose fees for
pets travelling in the cabin or in cargo.
How do round trips with two one-way trips work?
When the cost
is lower, we may offer a round-trip flight that consist of two separate one-way
fares. Each flight will be subjected to its own rules and restrictions. At the
time of booking, you will be notified that your itinerary consists of two
separate one-way fares.
your confirmation e-mail will display one booking number and two airline
will have a different baggage policy. Please check each airline's policy to
determine how many bags you can check-in and the fees associated with extra
If one of your
flights is affected by a change made by the airline (cancellation or schedule
change) and you do not want the alternative flights offered by the airline,
then flight change fees may apply. If you would like to make a change to your
ticket, you'll need to make changes separately and a change fee may apply to
each ticket. Please contact Weekendz for assistance with any changes. Rules and
restrictions may be different for each ticket. Apart from the cancellation
charges levied by the airline, Weekendz charges a cancellation fee of KW 2.5 per
ticket per Trip ID.
What kind of documents do I need in order to travel?
passport must be valid for at least 6 months from the outbound date of travel.
All travelers must have individual passports including children and infants.
Visa: You must
be in possession of a valid visa for countries that do not facilitate visa on
arrival. You may require travel insurance and a pre-determined amount of
foreign currency to qualify for a visa to certain countries. Check with the
consulate of the country you're visiting to ensure what your visa requirements
Transit Visa: Some
countries require you to have a valid transit visa even if you’re not stopping
en route. For instance, Saudi nationals flying to Canada via any of the US
airports will need to hold a valid US transit visa. Entry and transit
requirements are subject to change and you are advised to check the
requirements prior to travel.
Foreign currency: Check the foreign currency requirements for the country
you’re visiting. Sometimes there is a minimum currency requirement and in most
cases, one should be in possession of a credit card that can be used
Please get back to the destination embassy to
make sure if any vaccination required before traveling.
After paying online if I did not receive my eticket, what
shall I do?
you did not receive your e-ticket within 12 hours or your flight is soon,
please contact Weekendz customer support team.
How do I travel with an infant / request a baby basket?
under the age of 2 will not get their own seat. They will have to sit on an
adult's lap. Most airlines offer baby baskets to be requested on long haul
flights. To make this request, please contact us. A service fee may apply to
process this request.
Can I redeem airline when I make a booking with you?
we can't help you redeem your air miles (for example if you would like to book
your flight using your accumulated credit). This must be done directly through
the airline. You will also need to contact the airline directly if you want
information about the status of your frequent flyer account.
What we can do
is make sure that your frequent flyer air miles are credited to your account
when you book with us. Please contact us.
A service fee
may apply to process this request.
How far in advance can I book an air ticket online?
we use the same reservation system used by airlines and travel agencies around
the world, the system permits reservations for travel within 330 days. This
means we are unable to display availability for reservations further in advance
than this. To reserve a flight on, please wait until your travel falls within
Why does my itinerary say there are seats available, but when
I go to reserve them it says none are available?
we use a real-time reservation database, availability can change between the
time an itinerary is created and when a ticket is reserved or purchased.
Tickets are constantly being sold around the world so a flight can be fully
sold out minutes after your search.
Can I hold a reservation?
Airline regulations prohibit us from holding reservations.
You need to purchase the ticket(s) immediately as airfares are not guaranteed
until being ticketed.