- Can I book a room or rooms for a group of people?
can book up to 4 rooms online.
to Weekendz and enter your travel details in the "search for hotels"
- Can I book an accommodation for one-day use?
bookings are for one-night minimum stays only. We currently do not support
booking of hotel facilities or meeting rooms, conference rooms, business
centers or any other facilities.
- How do I know if my reservation is confirmed?
As soon as you
have completed the booking process, you will receive Weekendz ID number as
confirmation. We will also send you a confirmation email and voucher with all
your booking information.
I have booked a hotel but I did not receive a confirmation by
email. What do I have to do?
your inbox and the spam/junk folders carefully of the email address you
provided when making the booking. If you still cannot locate your confirmation
email, please contact us and we will gladly help you out.
- What is included in the room price?
listed under the room type are included in the room price. You can see if
breakfast or taxes and such are included. This information will also be in your
confirmation email and voucher.
- How do I know the price of my booking?
Once you have
entered the dates of your stay, the available accommodation types are listed,
with the rates clearly displayed next to them. You might see that the same
accommodation type has a different rate based on different conditions, such as
occupancy or inclusions or booking conditions.
- Are taxes included in the overallprice?
You will see
the total inclusive price prior to confirming your booking. Display settings
may vary, but this will at the latest show on the final booking page. This
information will also be in your confirmation email and voucher.
Is breakfast included in the price?
depends on the hotel and the room type. You can see if it is included by
checking the text just below the room name. This information will also be
included in your confirmation email.
Is the total cost that I pay inclusive of my child/children?
Information regarding children is located under ‘hotel
policies’, and added costs for children, if any, are not included in the
Can I search by price?
Yes! Search as usual for a destination with your travel
dates. Once you have your search results, sort the results by 'price'.
What is the reason for refusing the payment?
If your payment is declined, it could be for one of the following reasons:
- If you exceed the credit limit of the card. We recommend that you make sure you have enough credit (by checking your account balance or contacting your credit card provider) or you can use another card.
- In case you made a mistake in entering the credit card information during the booking process, such as the expiry date or an incorrect password, please verify the information and try again.
- In case of an unauthorized payment method is used through the site. Make sure we accept your card type before you make the payment. At the moment, you can book and pay via cards: Visa Card, Master Card, and Mada.
- If your credit card provider is unable to complete the payment process due to a technical glitch. Please contact your credit card provider/or try again.
- In case of your card has been blocked by the credit card provider due to the difference of this payment from your usual daily payments in order to protect you, please try again later after contacting the provider and requesting the lifting of the ban on your credit card.
We have children; can we get extra beds/cots in the room?
regarding children and extra beds/cots is located under ‘hotel policies’,
please take note of the following:
costs for children, if any, are not included in the reservation price.
advise calling the hotel prior to arrival to guarantee your request. You will
find the hotel’s contact information in your confirmation email.
you've already booked your room, you can always contact us and we
will place the request and check the availability of the extra bed/baby cot for
What's the difference between a 'double' room and a 'twin'
double room has one double bed and a twin room has 2 single beds. If a room is
called Double/Twin, it can be set up for either type.
be advised that bedding preference is always subject to availability at the
What is a "non-refundable" or "free
cancellation" room type?
room has a different policy set by the hotel.
non-refundable policy means that a fee will apply if you decide to cancel or
make changes to your booking. This fee is mentioned in the room conditions and
in your booking confirmation e-mail and voucher.
cancellation means you can change or cancel your booking free of penalties if
done within a time period set by the hotel. This is mentioned in the room
conditions and in your confirmation (for example "cancel within 2 weeks of
booking" or "cancel before dd/mm/yy hh:mm").
Can more than two adults stay in one room?
accommodations allow additional guests to stay in a room for an extra charge as
long as the room doesn’t exceed the maximum number of guests allowed per room.
If you book a room that cannot accommodate your group, the accommodation may
cancel your reservation or require that you book additional rooms. If you have
doubts, check directly with your accommodation for their extra–guest charges
and the maximum number of people allowed in the room you’ve booked.
How do I find
out the number of bedrooms in an apartment/suite?
number of bedrooms should be clearly stated in the room description. If you
have already made your reservation you can contact the hotel directly with the
contact details provided in your confirmation email or voucher.
Can the hotel store my luggage before check-in or after
If the hotel
has a luggage storage facility it will be displayed on the hotel’s page under "hotel
facilities". For more information regarding the hotel’s facilities on
luggage storage please contact the hotel directly.
Where can I find the contact information for the property?
If you have a
question for a property before you book, please see the information under the
policies and facilities of that property on our website. If you do not find
your answer there, please contact us , and we will be happy to assist you.
How can I make a special request? For example: a room with
sea view, twin beds, room on a certain floor?
us and we will then forward this request to the accommodation along with your
booking details. Please note, the acceptance of this request is at the sole
discretion of the accommodation, based on availability.
Cancellations and changes
How can I cancel or change my reservation on Weekendz?
can Contact us and we will be happy to assist you.
to check the hotel’s cancellation policy before making any changes to your
booking. Non-refundable rooms and other special deals can have a different
cancellation policy. Room-specific cancellation information is included beside
the room type under the ‘cancellation policy’.
Is my room refundable?
rooms are fully refundable if you cancel before the hotel's cancellation
deadline, which varies across accommodations.
rooms are non-refundable.
If you cancel a
non-refundable accommodation booking, or cancel your booking after the
accommodation's cancellation deadline, you are not eligible for a refund,
regardless of the payment method used.
How long does it take to process this refund?
We usually process the refund within 4 working
days from the cancellation request. However, it may take longer to reflect in
your account statement as this depends on your bank. We’ve noticed that it
takes about 15-20 working days at the latest for most refunds to be transferred
back to their respective accounts. If you still haven't received your refund,
please contact our Customer support team and they will be happy to assist you.
Where can I find the address of the hotel?
can see the hotel’s address at the top of the hotel’s page on Weekendz's website.
It is also included a map for the hotel location.
The accommodation has charged my credit card. What should I
If you feel you
have been charged in error, our customer support team will find the best
possible solution for you. Please contact us with your Weekendz ID and details of
the charge made, and we will be happy to assist you.
Can I make a reservation for myself using someone else's
Yes, you can
but only if you have permission from the card holder. The accommodation may
require authorization from the card holder. Please also note that in the case
of a 'no-show' or late cancellation, any penalties will be charged to the card
Can I pay for my stay at the hotel with a different credit
card than the one used to make the reservation?
most cases, the hotel will accept payment for the stay on a different card or
in cash. Please ensure that the new card or cash is accepted by the hotel.